Refund policy

At CozyMugs.store, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

30-Day Return Policy

We offer a 30-day return period from the date your order is delivered. To be eligible for a return, items must:

• Be unused and in original condition
• Include original packaging
• Not show signs of damage caused by misuse

Non-Returnable Items

The following items may not be eligible for return:

• Personalized or custom-made products
• Final sale or clearance items
• Gift cards

Refund Process

Once your returned item is received and inspected, we will notify you regarding approval of your refund.

Approved refunds will be processed to the original payment method within 5–10 business days.

Free Returns

We proudly offer free returns for eligible orders within the 30-day return window.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us immediately at support@CozyMugs.store with photos of the issue. We will resolve the matter as quickly as possible.

Late or Missing Refunds

If you have not received your refund yet, please first check with your payment provider or bank. Processing times may vary depending on financial institutions.

For further assistance, contact us at support@CozyMugs.store.